# Work the inbox

> The inbox has three panes: the **conversation list** on the left, the **timeline** in the middle with the composer below it, and **conversation details** on the right.

Source: https://colliedesk.com/docs/inbox
Updated: 2026-10-14

**Find conversations**
- Filter by **Status** (Open, Pending, Resolved, Closed), **Assignee** (Anyone, Assigned to me,
  Unassigned) and **Tag**.
- **Search conversations** matches subject and message text. Characters such as `%` and `_`
  are matched literally.
- The list is ordered by latest activity. Use **Previous page** and **Next page** to move.

**Reply or take a note**
- **Reply** sends an outgoing message on the timeline. With the [email channel](https://colliedesk.com/docs/email-channel)
  connected, it is also emailed to the contact and shows **Queued**, **Sent** or
  **Delivery failed** (with **Retry delivery**).
- **Private note** is visible only to your team.
- Messages support Markdown.
- Attachments appear under their message with name and size. Select a file name to download it.
  Files always download; they are never opened inside CollieDesk.

**Change the conversation** (details pane)
- **Status**: every status can be changed back, for example Resolved → Open to reopen.
- **Priority**: Low, Normal, High, Urgent.
- **Assignee**: assign to a teammate or set back to unassigned.
- **Tags**: see [Tags](https://colliedesk.com/docs/tags).