# Support

> Colliedesk is licensed under the AGPL-3.0 and provided without warranty. HC Labs does not offer support for self-hosted servers at this time: we do not answer installation, infrastructure or configuration questions, and there is no paid support plan. You run the server and take the risk of running it.

Source: https://colliedesk.com/docs/self-host/support
Updated: 2026-10-20

If you really need help, email [support@colliedesk.com](mailto:support@colliedesk.com). Say which
version you run (`collie version`, see [troubleshooting](https://colliedesk.com/docs/self-host/troubleshooting#which-version-do-i-run))
and include the relevant lines of `docker compose logs server`, without secrets.

You can still report problems in the product:

- **Bugs:** open an issue at
  [github.com/colliedesk/colliedesk/issues](https://github.com/colliedesk/colliedesk/issues).
- **From inside the app:** the [problem report](https://colliedesk.com/docs/problem-reports) dialog offers to open
  a GitHub issue with the details filled in.
- **Security problems:** do not open a public issue. Follow the
  [security policy](https://github.com/colliedesk/colliedesk/blob/main/SECURITY.md).

To have HC Labs run the server, its upgrades and its email delivery, use
[Colliedesk Cloud](https://colliedesk.com). See [migrate to Colliedesk Cloud](https://colliedesk.com/docs/self-host/migrate-to-cloud).