# A helpdesk priced for a small team

> Two to ten people answering customers do not need an enterprise suite. They need a shared inbox, their history, and a bill that does not grow with every hire.

Source: https://colliedesk.com/helpdesk-for-small-teams
Updated: 2026-10-16

## What a small support team needs

- **One shared inbox** where everyone sees who owns a ticket: assignee, status, priority, tags, private notes.
- **Email in and out** on your own support address.
- **A price you can predict** when you hire the next person.
- **Your history**, moved in from the old tool without losing replies or attachments.
- **AI drafts** that do not cost another seat licence.

## What it costs as you grow

Freshdesk prices are per agent per month, billed annually, read on 14 October 2026.

| Agents | Freshdesk Growth ($19) | Freshdesk Pro + Freddy AI Copilot ($55 + $29) | Colliedesk Cloud Team |
|---|---|---|---|
| 2 | $38 | $168 | $49 |
| 3 | $57 | $252 | $49 |
| 5 | $95 | $420 | $49 |
| 10 | $190 | $840 | $49 |

Colliedesk AI (coming after beta) is billed at model cost +30% on our key, or by your provider on your own key. Full sources: [Colliedesk vs Freshdesk](https://colliedesk.com/vs/freshdesk).

## What Colliedesk does today

Colliedesk is alpha. The shared inbox, email channel and Freshdesk importer are released and run on Colliedesk Cloud; the interface or schema may change between releases. Read the table before you plan a move.

| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | **Available now** (alpha) |
| Email channel (inbound and outbound, threading) | **Available now** (alpha) |
| Freshdesk importer with reconcile report | **Available now** (alpha) |
| Saved replies, attachments, live updates and browser notifications | **Available now** (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | **Available now** (alpha) |
| One-command install and published container image | **Available now** |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | **Available now** (alpha) |
| Cc on replies, new conversation from the inbox, contact history | **Beta** (0.1.0) |
| Upgrade guide, upgrades tested on real data | **Beta** (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | **Coming after beta** |
| Knowledge base and public help center | **Coming after beta** |
| Automations, macros, SLA, business hours, CSAT and reports | **Coming later** |
| Zendesk and Help Scout importers, live chat widget | **Coming later** |

## How small teams start

1. **Try it:** [start the 14-day Cloud trial](https://app.colliedesk.com/sign-in), or self-host free.
2. **Plan the move before your renewal:** the [founding offer](https://colliedesk.com/#founding) is $100 per workspace per year, locked for life, and we [migrate your Freshdesk data for you](https://colliedesk.com/migrate/freshdesk/done-for-you).
3. **Switch only when the reconcile report matches.**

## Questions people ask

### What is the cheapest helpdesk for a team of 3 to 10 agents?

Among the paid options we compare, Colliedesk Cloud Team is $49 per workspace per month for up to 10 agents, so the price does not grow with the team. Freshdesk Growth is $19 per agent per month billed annually (read on 14 October 2026): $57 at 3 agents, $190 at 10. Self-hosting Colliedesk is free.

### Is a flat price worse for a one- or two-person team?

It can be. At $19 per agent, one or two Freshdesk Growth agents cost less than $49. Colliedesk pays off from three agents, or when you want AI without a per-seat add-on.

### What if my team outgrows Cloud Team?

Cloud Team 25 covers up to 25 agents for a flat $99 per workspace per month ($990 per year). Above 25 agents, email us. Self-hosting has no agent limit.