# The open-source alternative to Freshdesk, Zendesk and Help Scout.

> Leave Freshdesk with all your data. AI that actually answers tickets is included, not an add-on. Flat price, no per-agent fees.

Source: https://colliedesk.com/
Updated: 2026-10-14

Leave Freshdesk with all your data. AI that actually answers tickets is included, not an add-on. Flat price, no per-agent fees.

Status: pre-alpha (v0.1). Self-host free: https://github.com/colliedesk/colliedesk. Cloud: $10 per workspace per month or $100 per year.

## Wait, what are you selling me?

Self-hosting is free, forever, with every feature. We sell two things:

1. **CollieDesk Cloud**: we run it for you. $10 per workspace per month or $100 per year, not per agent.
2. **Migration**: we move your Freshdesk history (tickets, replies, attachments, tags) and give you a reconcile report that proves nothing was lost.

## Why teams switch

- **Leave Freshdesk with all your data** (importer coming v0.2): tickets, replies, notes, checksummed attachments, tags and contacts, with a reconcile report. [Migration guide](https://colliedesk.com/migrate/freshdesk).
- **AI that answers tickets, included** (coming v0.3): drafts, triage and auto-answer with a human in the loop. Model cost +30%, or bring your own key.
- **Flat price**: $10 per workspace per month, no per-agent fees. Self-host for $0.

## The bill for five agents

List prices per month, billed annually, read on 14 October 2026.

- Freshdesk Pro + Freddy AI Copilot: $420 (5 × ($55 + $29))
- Help Scout Plus: $225 (5 × $45, + $0.75 per AI resolution)
- CollieDesk Cloud: $10 (one workspace, + AI usage at cost +30%)
- Zendesk Suite Professional + Copilot: 5 × (€115 + €50) = €825 ([details](https://colliedesk.com/vs/zendesk))

## Why a collie?

A collie does not own the flock. It brings every sheep back to the pen and the shepherd decides what happens next. CollieDesk's AI sorts, drafts and chases every ticket so none is lost, while a person on your team approves what goes out.

## If you don't like something, fork it

CollieDesk is AGPL-3.0. The code, your data and the export format are yours. [How the license and the business fit together](https://colliedesk.com/open-source).

## Founding offer

$100 per workspace per year, locked for life, with free Freshdesk migration and a reconcile report. No per-agent fees. AI at model cost +30% or your own key. CollieDesk Cloud opens for founding customers with v0.2. The checkout link is coming soon.

## What works today, and what is coming

| Capability | CollieDesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search | **Shipped v0.1** |
| Passwordless sign-in, revocable sessions, isolated workspaces | **Shipped v0.1** |
| Email channel (inbound and outbound, threading) | **Coming v0.2** |
| Freshdesk importer with reconcile report | **Coming v0.2** |
| One-command install and published container image | **Shipped** |
| CollieDesk Cloud for founding customers | **Coming v0.2** |
| AI draft replies, triage, auto-answer with a human in the loop | **Coming v0.3** |
| Knowledge base and public help center | **Coming v0.3** |
| Automations, macros, SLA, business hours, time tracking | **Coming v0.4** |
| CSAT and reports | **Coming v0.5** |
| Zendesk and Help Scout importers, live chat widget, MCP server | **Coming later** |


## Questions people ask

### What is CollieDesk?

CollieDesk is an open-source (AGPL-3.0) helpdesk for small support teams, made by HC Labs. It is the open-source alternative to Freshdesk, Zendesk and Help Scout: a shared inbox for your team, AI included at cost, one flat price per workspace.

### Is CollieDesk free?

Self-hosting is free, forever, with every feature. CollieDesk Cloud costs $10 per workspace per month or $100 per year, with no per-agent fees. See [pricing](https://colliedesk.com/pricing).

### Is CollieDesk ready to use?

It is pre-alpha (v0.1). The shared inbox, notes, tags, assignment and passwordless sign-in work today. The email channel and Freshdesk importer arrive in v0.2, AI in v0.3. See the [roadmap](https://colliedesk.com/roadmap).

### How does AI pricing work?

AI is included, not an add-on. On CollieDesk Cloud you pay the model cost plus 30%, or bring your own key. Self-hosted installs use your own key.

### Can I move my Freshdesk tickets to CollieDesk?

Yes, with the Freshdesk importer (coming v0.2): tickets, replies, notes, attachments, tags and contacts, with a reconcile report. Founding customers get the migration done for free. Read [the migration guide](https://colliedesk.com/migrate/freshdesk).