# Colliedesk vs HubSpot Service Hub

> HubSpot Service Hub puts tickets inside a CRM suite and prices by seat. Colliedesk is a helpdesk with one flat price. Here are the numbers, with sources.

Source: https://colliedesk.com/vs/hubspot-service-hub
Updated: 2026-10-16

## The short answer

- **Choose HubSpot Service Hub** if your sales and marketing already run on HubSpot and you want tickets on the same contact records.
- **Choose Colliedesk** if you need a helpdesk, not a CRM suite, and want one flat price with AI at cost. Colliedesk is alpha; read the status table first.

## Price, side by side

HubSpot prices are in USD per seat per month, from the HubSpot product and services catalog and the Service Hub product page, read on 16 October 2026.

| | HubSpot Service Hub | Colliedesk |
|---|---|---|
| Plans | Free; Starter Core seat $20 (new-customer discounts advertised); Professional Service seat $100; Enterprise Service seat $150 per month | Cloud Team: $49 per workspace per month, or $490 per year, up to 10 agents, 100 GB of attachments. Team 25: $99 per month, or $990 per year, up to 25 agents, 250 GB. No per-agent fees. Founding customers: $100 per year, locked for life. |
| AI customer agent | Professional and up; 50 HubSpot Credits per resolved conversation, extra credits $0.010 each | Included (coming after beta). LLM cost +30% on our key, or bring your own key. |
| Free option | Free plan, no card | Self-host free, every feature. Cloud: 14-day free trial, no card. |
| Source code | Proprietary | Open source, AGPL-3.0. Self-host or use Cloud. |

### What five agents pay

| Team | HubSpot Service Hub Professional | Colliedesk Cloud |
|---|---|---|
| 5 agents | 5 × $100 = **$500 per month** + credits beyond the plan | $49 per month + AI usage |
| 10 agents | 10 × $100 = **$1,000 per month** + credits beyond the plan | $49 per month + AI usage |

## Leaving: what HubSpot gives you

- Tickets export from **CRM > Tickets** as **CSV, XLS or XLSX**; you need export permissions.
- Download links **expire after 30 days**.
- Up to **300 exports in 24 hours**, three at a time; very large exports split into several files.

Your data lives in PostgreSQL. Self-hosted, you can take a database dump at any time.

## What Colliedesk does today

| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | **Available now** (alpha) |
| Email channel (inbound and outbound, threading) | **Available now** (alpha) |
| Freshdesk importer with reconcile report | **Available now** (alpha) |
| Saved replies, attachments, live updates and browser notifications | **Available now** (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | **Available now** (alpha) |
| One-command install and published container image | **Available now** |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | **Available now** (alpha) |
| Cc on replies, new conversation from the inbox, contact history | **Beta** (0.1.0) |
| Upgrade guide, upgrades tested on real data | **Beta** (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | **Coming after beta** |
| Knowledge base and public help center | **Coming after beta** |
| Automations, macros, SLA, business hours, CSAT and reports | **Coming later** |
| Zendesk and Help Scout importers, live chat widget | **Coming later** |

## Sources

Read on 16 October 2026. Prices change; check the vendor page before you decide.

- Service Hub product page: [hubspot.com/products/service](https://www.hubspot.com/products/service)
- Product and services catalog: [legal.hubspot.com](https://legal.hubspot.com/hubspot-product-and-services-catalog)
- Export records: [knowledge.hubspot.com](https://knowledge.hubspot.com/import-and-export/export-records)

## Questions people ask

### How much is HubSpot Service Hub for 5 agents?

From HubSpot's product catalog read on 16 October 2026: a Professional Service seat is $100 per month, so 5 agents pay $500 per month. Starter uses Core seats at $20 per seat per month: $100 for 5, before any new-customer discount.

### How does HubSpot charge for its AI customer agent?

In HubSpot Credits. Resolving one text conversation uses 50 credits; extra credits are $0.010 each pay-as-you-go, so about $0.50 per resolved conversation beyond the credits in your plan.

### Can I export tickets from HubSpot?

Yes, as CSV, XLS or XLSX from CRM > Tickets, with export permissions. Download links expire after 30 days.