Price per agent per month, billed annually
Each figure is read from an archived copy of the Freshdesk pricing page on the Wayback Machine, or from the live page on 16 October 2026.
| Snapshot | Growth | Pro | Enterprise | Freddy AI Copilot | Source |
|---|---|---|---|---|---|
| 16 June 2021 | Plans then: Blossom $15, Garden $35, Estate $49, Forest $99 | — | — | — | archive |
| 19 December 2022 | $15 | $49 | $79 | — | archive |
| 14 January 2024 | $15 | $49 | $79 | — | archive |
| 19 January 2025 | $15 | $49 | $79 | $29 | archive |
| 16 January 2026 | $19 | $55 | $89 | — | archive |
| 16 October 2026 (live) | $19 | $55 | $89 | $29 | freshworks.com |
The Copilot price did not render in the 16 January 2026 archive; it is $29 before and after.
What changed
- Growth and Pro held for three years, from December 2022 to December 2025, at $15 and $49.
- The increase landed between 8 December 2025 and 16 January 2026: Growth +27%, Pro +12%, Enterprise +13%.
- AI became a per-agent add-on by November 2024: Freddy AI Copilot at $29 per agent per month, on Pro and Enterprise.
- The free plan is "free forever, up to 2 agents" on the archived page from November 2024.
What a 5-agent team pays
| Year | Pro | Pro + Copilot |
|---|---|---|
| 2024 | 5 × $49 = $245 per month | Copilot not yet offered |
| 2025 | 5 × $49 = $245 per month | 5 × ($49 + $29) = $390 per month |
| Today | 5 × $55 = $275 per month | 5 × ($55 + $29) = $420 per month |
For comparison, Colliedesk Cloud is $49 per workspace per month for up to 10 agents, with AI at model cost +30% or on your own key. Planning to leave? Start with Freshdesk alternatives and migrate from Freshdesk.
Method
We fetched archived copies of freshdesk.com/pricing and freshworks.com/freshdesk/pricing from the Wayback Machine and read the prices from the page HTML. One snapshot per year is shown; the change window comes from the last old-price snapshot (8 December 2025) and the first new-price one (16 January 2026). Prices are list prices in USD before tax.
Questions people ask
When did Freshdesk raise its prices?
Between 8 December 2025 and 16 January 2026, judging by archived copies of the pricing page. Growth went from $15 to $19 per agent per month (+27%) and Pro from $49 to $55 (+12%), billed annually. Enterprise went from $79 to $89.
When did Freddy AI Copilot appear, and what does it cost?
It is on the archived pricing page by 4 November 2024, at $29 per agent per month billed annually. On 16 October 2026 it is still $29, as an add-on for Pro and Enterprise.
How much more does a 5-agent team pay now than in 2024?
On Pro with Copilot, billed annually: 5 × ($49 + $29) = $390 per month in 2025, and 5 × ($55 + $29) = $420 per month today, $360 more per year.