Now: v0.1 (pre-alpha) — shipped
- Passwordless sign-in: one-time pairing and invite links, role ceilings, revocable sessions.
- Shared inbox: replies, private notes, status, priority, assignee, tags, search, pagination.
- Workspace isolation, per-workspace timezone with per-agent override.
- OpenAPI contract, end-to-end test, CI.
Next: v0.2 — usable by a real team
- Email channel: inbound and outbound, threading, spoof and loop protection.
- Freshdesk importer: tickets, replies, notes, attachments (checksummed), tags, contacts, with a reconcile report.
- One-command install and a published container image.
- CollieDesk Cloud for the first founding customers.
Then: v0.3 — AI included
- Draft replies and triage from your own past replies and knowledge base.
- Auto-answer for repetitive tickets, with a human in the loop.
- Usage metering; bring your own AI key.
- Knowledge base and public help center.
- Cloud sign-in with Google, Microsoft and email through Clerk; your workspace session stays ours, self-hosted installs keep one-time links.
Later
- Automations, macros, SLA and business hours, time tracking (v0.4).
- CSAT and reports (v0.5).
- Importers for Zendesk and Help Scout.
- MCP server and Agent Skills so your AI agent can work the queue (read / draft only / send).
- Live chat widget.
Have a need that is not here? Open an issue.
This page is rendered from the repository. Spot a mistake? Open an issue or a pull request.