The short answer
- Choose Chatwoot if most of your conversations come through chat and messaging apps and you want them in one inbox today. It is mature and widely used.
- Choose Colliedesk if you run email support, you are leaving Freshdesk with years of tickets and attachments, and you want one flat price. Colliedesk is alpha; read the status table first.
Price, side by side
Chatwoot Cloud prices are per agent per month, as shown on the Chatwoot pricing page on 16 October 2026.
| Chatwoot | Colliedesk | |
|---|---|---|
| Cloud plans | Hacker $0 (up to 2 agents, live chat only), Startups $19, Business $39, Enterprise $99 per agent per month | Cloud Team: $49 per workspace per month, or $490 per year, up to 10 agents, 100 GB of attachments. Team 25: $99 per month, or $990 per year, up to 25 agents, 250 GB. No per-agent fees. Founding customers: $100 per year, locked for life. |
| AI | Captain AI credits included (300, 500 or 800 by plan; none on Hacker); more at $20 per 1,000 | Included (coming after beta). LLM cost +30% on our key, or bring your own key. |
| Self-host | Community Edition free; Premium $19 and Enterprise $99 per agent per month | Self-host free, every feature. Cloud: 14-day free trial, no card. |
| Licence | MIT, except the enterprise/ directory under its own licence |
Open source, AGPL-3.0. Self-host or use Cloud. |
What five agents pay
| Team | Chatwoot Business | Colliedesk Cloud |
|---|---|---|
| 5 agents | 5 × $39 = $195 per month | $49 per month + AI usage |
| 10 agents | 10 × $39 = $390 per month | $49 per month + AI usage |
Business is the Chatwoot plan with automation rules and teams.
Moving from Freshdesk
| Chatwoot importer | Colliedesk importer (Available now) | |
|---|---|---|
| Availability | Paid plans only | Every install, free; done for you for founding customers |
| Conversations, replies, private notes | Yes, as resolved history | Yes |
| Attachments | Not imported | Downloaded and checksummed (SHA-256) |
| Agents | Not imported | Matched by email to your Colliedesk agents |
| Ticket count | Freshdesk API cap of 30,000 tickets | Archived tickets included; totals checked against what Freshdesk reports |
| Proof that nothing was lost | Not described | Reconcile report |
What Colliedesk does today
| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | Available now (alpha) |
| Email channel (inbound and outbound, threading) | Available now (alpha) |
| Freshdesk importer with reconcile report | Available now (alpha) |
| Saved replies, attachments, live updates and browser notifications | Available now (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | Available now (alpha) |
| One-command install and published container image | Available now |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | Available now (alpha) |
| Cc on replies, new conversation from the inbox, contact history | Beta (0.1.0) |
| Upgrade guide, upgrades tested on real data | Beta (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | Coming after beta |
| Knowledge base and public help center | Coming after beta |
| Automations, macros, SLA, business hours, CSAT and reports | Coming later |
| Zendesk and Help Scout importers, live chat widget | Coming later |
Sources
Read on 16 October 2026. Prices change; check the vendor page before you decide.
- Chatwoot Cloud pricing: chatwoot.com/pricing
- Self-hosted plans: chatwoot.com/pricing/self-hosted-plans
- Freshdesk migration guide: chatwoot.com help center
- Licence: github.com/chatwoot/chatwoot
Questions people ask
Is Chatwoot a Freshdesk alternative?
It can be, if your support is mostly chat and messaging. Chatwoot is an omnichannel inbox: live chat, WhatsApp, Instagram, Messenger, Telegram, email and more. Colliedesk is a ticket helpdesk for teams whose support is mostly email, priced per workspace instead of per agent.
Does Chatwoot import attachments from Freshdesk?
No. Chatwoot's Freshdesk importer, on paid plans only, brings contacts and conversations as resolved history. Its guide says attachments, agents, groups, SLAs and automations are not imported, and the Freshdesk API limit of 30,000 tickets applies. The Colliedesk importer (available now) downloads and checksums every attachment.
How much is Chatwoot Cloud for 5 agents?
On the Chatwoot pricing page read on 16 October 2026: Startups is $19 per agent per month and Business $39. Five agents: $95 or $195 per month. Extra AI credits are $20 per 1,000.