The short answer
- Choose Gorgias if you run an e-commerce store and want store and order data next to every ticket, with order management automation. That is what it is built for.
- Choose Colliedesk if your ticket volume is growing and you do not want the bill to grow with it, or you are not an e-commerce team. Colliedesk is alpha; read the status table first.
Price, side by side
Gorgias prices are per month for the whole account, by tickets included, read on 16 October 2026.
| Gorgias | Colliedesk | |
|---|---|---|
| Plans (billed annually) | Basic $50 (300 tickets), Pro $300 (2,000), Advanced $750 (5,000); Starter $10 (50 tickets, monthly only) | Cloud Team: $49 per workspace per month, or $490 per year, up to 10 agents, 100 GB of attachments. Team 25: $99 per month, or $990 per year, up to 25 agents, 250 GB. No per-agent fees. Founding customers: $100 per year, locked for life. |
| Billed monthly | Basic $60, Pro $360, Advanced $900 | $49 per month, or $490 per year |
| AI | AI Agent adds $27, $171 or $477 per month on Basic, Pro and Advanced (billed annually), with 30, 190 or 530 automated interactions | Included (coming after beta). LLM cost +30% on our key, or bring your own key. |
| Free option | 7-day trial | Self-host free, every feature. Cloud: 14-day free trial, no card. |
| Source code | Proprietary | Open source, AGPL-3.0. Self-host or use Cloud. |
What a growing store pays
| Tickets per month | Gorgias with AI Agent (annual) | Colliedesk Cloud |
|---|---|---|
| 300 | Basic: $77 per month | $49 per month + AI usage |
| 2,000 | Pro: $471 per month | $49 per month + AI usage |
| 5,000 | Advanced: $1,227 per month | $49 per month + AI usage |
What Colliedesk does today
| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | Available now (alpha) |
| Email channel (inbound and outbound, threading) | Available now (alpha) |
| Freshdesk importer with reconcile report | Available now (alpha) |
| Saved replies, attachments, live updates and browser notifications | Available now (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | Available now (alpha) |
| One-command install and published container image | Available now |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | Available now (alpha) |
| Cc on replies, new conversation from the inbox, contact history | Beta (0.1.0) |
| Upgrade guide, upgrades tested on real data | Beta (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | Coming after beta |
| Knowledge base and public help center | Coming after beta |
| Automations, macros, SLA, business hours, CSAT and reports | Coming later |
| Zendesk and Help Scout importers, live chat widget | Coming later |
Sources
Read on 16 October 2026. Prices change; check the vendor page before you decide.
- Gorgias pricing: gorgias.com/pricing
Questions people ask
How does Gorgias charge?
By ticket volume, not by agent. On the Gorgias pricing page read on 16 October 2026, the helpdesk is $50 per month for 300 tickets, $300 for 2,000 and $750 for 5,000, billed annually ($60, $360 and $900 billed monthly). Adding AI Agent raises those plans to $77, $471 and $1,227 per month billed annually.
Is Gorgias or Colliedesk better for an online store?
Gorgias, if your support lives inside Shopify, BigCommerce or WooCommerce and you want order actions in the inbox today. Colliedesk has no store integrations yet; it is a general helpdesk with a flat price.
What does Colliedesk cost at 2,000 tickets a month?
The same $49 per workspace per month. Colliedesk Cloud has unlimited conversations and up to 10 agents; AI is billed at model cost +30% or on your own key.