The short answer
- Choose Helply (formerly Groove) if you want AI agents to answer most tickets and you are happy to pay by AI usage.
- Choose Colliedesk if you want a classic shared inbox and helpdesk with a flat price, where AI drafts (coming after beta) and a human decides, and your data in an open database. Colliedesk is alpha; read the status table first.
Price, side by side
Read on 16 October 2026.
| Helply (formerly Groove) | Colliedesk | |
|---|---|---|
| Plans | From $49 per month for a block of credits (500 to 32,000); no per-user fees; 15% off annual | Cloud Team: $49 per workspace per month, or $490 per year, up to 10 agents, 100 GB of attachments. Team 25: $99 per month, or $990 per year, up to 25 agents, 250 GB. No per-agent fees. Founding customers: $100 per year, locked for life. |
| AI | Charged in credits: 1 for a draft or summary, 4 or 12 for harder actions; unused credits roll over | Included (coming after beta). LLM cost +30% on our key, or bring your own key. |
| Free option | 14-day trial with 1,000 credits, no card | Self-host free, every feature. Cloud: 14-day free trial, no card. |
| Source code | Proprietary | Open source, AGPL-3.0. Self-host or use Cloud. |
Both start at $49. The difference: Helply's $49 is a credit budget for AI work, Colliedesk's $49 is the helpdesk for up to 10 agents, with AI billed at model cost +30% or on your own key.
Leaving: what Groove gives you
- The account owner and admins can download all conversation data.
- The export is JSON only; Groove says a CSV export is not available.
- One export at a time; large exports can take up to 72 hours.
Your data lives in PostgreSQL. Self-hosted, you can take a database dump at any time.
What Colliedesk does today
| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | Available now (alpha) |
| Email channel (inbound and outbound, threading) | Available now (alpha) |
| Freshdesk importer with reconcile report | Available now (alpha) |
| Saved replies, attachments, live updates and browser notifications | Available now (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | Available now (alpha) |
| One-command install and published container image | Available now |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | Available now (alpha) |
| Cc on replies, new conversation from the inbox, contact history | Beta (0.1.0) |
| Upgrade guide, upgrades tested on real data | Beta (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | Coming after beta |
| Knowledge base and public help center | Coming after beta |
| Automations, macros, SLA, business hours, CSAT and reports | Coming later |
| Zendesk and Help Scout importers, live chat widget | Coming later |
Sources
Read on 16 October 2026. Prices change; check the vendor page before you decide.
- Helply about (formerly Groove): helply.com/about
- Helply pricing: helply.com/pricing
- Groove export: help.groovehq.com
Questions people ask
What happened to Groove?
Groove is now Helply. On 16 October 2026, groovehq.com redirected to helply.com, whose about page says "Groove is now Helply, rebuilt around AI agents."
How does Helply charge?
By AI credits, not by user. Plans start at $49 per month for a block of credits, with no per-user fees and 15% off annual billing. A simple AI action such as a draft uses 1 credit; harder ones use 4 or 12.
How do I export my Groove conversations?
The account owner or an admin downloads them from Settings > Company > More > Exports. Groove's help says the export is JSON only, with no CSV, one export at a time, and large exports can take up to 72 hours.