The short answer
- Choose HappyFox if you need a mature, established helpdesk today and the per-agent price fits your budget.
- Choose Colliedesk if you have 3 to 10 agents and want one flat price with AI included at cost. Colliedesk is alpha; read the status table first.
Price, side by side
HappyFox prices are per agent per month, read on 16 October 2026.
| HappyFox | Colliedesk | |
|---|---|---|
| Plans (billed annually) | Basic $24 (max 5 agents), Team $49, Pro $99 per agent per month; Enterprise Pro on request | Cloud Team: $49 per workspace per month, or $490 per year, up to 10 agents, 100 GB of attachments. Team 25: $99 per month, or $990 per year, up to 25 agents, 250 GB. No per-agent fees. Founding customers: $100 per year, locked for life. |
| Billed monthly | Basic $29, Team $69, Pro $119 | $49 per month, or $490 per year |
| AI | Separate products with their own pricing; Autopilot from 2¢ per successful action | Included (coming after beta). LLM cost +30% on our key, or bring your own key. |
| Free option | 14-day trial, no card | Self-host free, every feature. Cloud: 14-day free trial, no card. |
| Source code | Proprietary | Open source, AGPL-3.0. Self-host or use Cloud. |
What a team pays
| Team | HappyFox (annual) | Colliedesk Cloud |
|---|---|---|
| 5 agents | Basic: 5 × $24 = $120 per month | $49 per month + AI usage |
| 6 agents | Team (Basic caps at 5): 6 × $49 = $294 per month | $49 per month + AI usage |
| 10 agents | Team: 10 × $49 = $490 per month | $49 per month + AI usage |
AI is extra on HappyFox.
What Colliedesk does today
| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | Available now (alpha) |
| Email channel (inbound and outbound, threading) | Available now (alpha) |
| Freshdesk importer with reconcile report | Available now (alpha) |
| Saved replies, attachments, live updates and browser notifications | Available now (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | Available now (alpha) |
| One-command install and published container image | Available now |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | Available now (alpha) |
| Cc on replies, new conversation from the inbox, contact history | Beta (0.1.0) |
| Upgrade guide, upgrades tested on real data | Beta (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | Coming after beta |
| Knowledge base and public help center | Coming after beta |
| Automations, macros, SLA, business hours, CSAT and reports | Coming later |
| Zendesk and Help Scout importers, live chat widget | Coming later |
Sources
Read on 16 October 2026. Prices change; check the vendor page before you decide.
- HappyFox pricing: happyfox.com/help-desk-price
- HappyFox Autopilot: happyfox.com/autopilot
Questions people ask
How much is HappyFox for 5 agents?
On the HappyFox pricing page read on 16 October 2026: Basic is $24 per agent per month billed annually ($29 monthly) and caps at 5 agents, so 5 agents pay $120 per month. Team is $49 ($69 monthly): $245 per month for 5 agents.
Is AI included in HappyFox?
No. HappyFox sells its AI as separate products with their own pricing. Its Autopilot page says "as low as 2¢ per successful action".