The short answer
- Choose HubSpot Service Hub if your sales and marketing already run on HubSpot and you want tickets on the same contact records.
- Choose Colliedesk if you need a helpdesk, not a CRM suite, and want one flat price with AI at cost. Colliedesk is alpha; read the status table first.
Price, side by side
HubSpot prices are in USD per seat per month, from the HubSpot product and services catalog and the Service Hub product page, read on 16 October 2026.
| HubSpot Service Hub | Colliedesk | |
|---|---|---|
| Plans | Free; Starter Core seat $20 (new-customer discounts advertised); Professional Service seat $100; Enterprise Service seat $150 per month | Cloud Team: $49 per workspace per month, or $490 per year, up to 10 agents, 100 GB of attachments. Team 25: $99 per month, or $990 per year, up to 25 agents, 250 GB. No per-agent fees. Founding customers: $100 per year, locked for life. |
| AI customer agent | Professional and up; 50 HubSpot Credits per resolved conversation, extra credits $0.010 each | Included (coming after beta). LLM cost +30% on our key, or bring your own key. |
| Free option | Free plan, no card | Self-host free, every feature. Cloud: 14-day free trial, no card. |
| Source code | Proprietary | Open source, AGPL-3.0. Self-host or use Cloud. |
What five agents pay
| Team | HubSpot Service Hub Professional | Colliedesk Cloud |
|---|---|---|
| 5 agents | 5 × $100 = $500 per month + credits beyond the plan | $49 per month + AI usage |
| 10 agents | 10 × $100 = $1,000 per month + credits beyond the plan | $49 per month + AI usage |
Leaving: what HubSpot gives you
- Tickets export from CRM > Tickets as CSV, XLS or XLSX; you need export permissions.
- Download links expire after 30 days.
- Up to 300 exports in 24 hours, three at a time; very large exports split into several files.
Your data lives in PostgreSQL. Self-hosted, you can take a database dump at any time.
What Colliedesk does today
| Capability | Colliedesk |
|---|---|
| Shared inbox: replies, private notes, status, priority, assignee, tags, search, bulk actions | Available now (alpha) |
| Email channel (inbound and outbound, threading) | Available now (alpha) |
| Freshdesk importer with reconcile report | Available now (alpha) |
| Saved replies, attachments, live updates and browser notifications | Available now (alpha) |
| Passwordless sign-in, revocable sessions, isolated workspaces, full export | Available now (alpha) |
| One-command install and published container image | Available now |
| Colliedesk Cloud with a 14-day free trial, then Team or Founding | Available now (alpha) |
| Cc on replies, new conversation from the inbox, contact history | Beta (0.1.0) |
| Upgrade guide, upgrades tested on real data | Beta (0.1.0) |
| AI draft replies, triage, auto-answer with a human in the loop | Coming after beta |
| Knowledge base and public help center | Coming after beta |
| Automations, macros, SLA, business hours, CSAT and reports | Coming later |
| Zendesk and Help Scout importers, live chat widget | Coming later |
Sources
Read on 16 October 2026. Prices change; check the vendor page before you decide.
- Service Hub product page: hubspot.com/products/service
- Product and services catalog: legal.hubspot.com
- Export records: knowledge.hubspot.com
Questions people ask
How much is HubSpot Service Hub for 5 agents?
From HubSpot's product catalog read on 16 October 2026: a Professional Service seat is $100 per month, so 5 agents pay $500 per month. Starter uses Core seats at $20 per seat per month: $100 for 5, before any new-customer discount.
How does HubSpot charge for its AI customer agent?
In HubSpot Credits. Resolving one text conversation uses 50 credits; extra credits are $0.010 each pay-as-you-go, so about $0.50 per resolved conversation beyond the credits in your plan.
Can I export tickets from HubSpot?
Yes, as CSV, XLS or XLSX from CRM > Tickets, with export permissions. Download links expire after 30 days.