Docs

Tags

Tags group conversations, for example billing or bug.

  • Create a tag from the conversation details pane: type a New tag name and select Create tag. The tag is added to the conversation you are viewing.
  • Add or remove a tag on a conversation from the same pane. Adding or removing one tag never changes the other tags on the conversation.
  • Filter the inbox by tag with the Tag filter.

Renaming and deleting tags is available through the API (PATCH and DELETE /api/v1/tags/{id}). Deleting a tag removes it from every conversation in the workspace.

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